‘Equip agency staff to better serve residents and stakeholders’
Customized training for an entire agency, department or small teams.
Take a tour of our key learning outcomes:
- The 4 Components of Building a Diverse Team
- Understanding the 4 Generations in the Workforce Today
- The 4 Motivators & Performance Drivers for each Generation
- Most Effective Leadership Styles for each Generation
- Communicate Effectively across Diverse Teams and More!
- Clearly Define Employee Expectations
- Identify “Cant Dos,” “Won’t Dos” and “Don’t Know Hows”
- Diagnosing Performance: Is it the Person, Procedure or the Process?
- Apply the Feedback Filter for Tactful Communication and More!
- Understand the Essentials of Critical Thinking
- Identify the 6 competencies of Critical Thinking
- Analyze typical Decision-making Mistakes
- Identify Personal Biases
- Apply the 5 Styles of Decision-making
- Identify the 6 keys for Minimizing Poor Communication
- Discover language to Deescalate Emotions and Increase Cooperation
- Tactful Techniques when Telling Colleagues and Customers “No”
- Apply Communication Techniques to Defuse Situations
‘Provide your entire agency with unlimited, cost-efficient access to our catalog of high-quality, on-demand training videos’
“The training was exceptional and right on for our teams.”
Bob Narus, Management Officer, Bureau of Land Management
Do More with Less
Economize government budgets with on-demand training.
Close Skill Gaps
Help employees stay current, build confidence, and continuously adapt to change.
Run reports measure engagement, achievement, and time users spend learning.
Prepare your next generation of agency leaders with customized training curriculum for high potentials.
Use online tests and quizzes 24/7 to challenge staff and measure training effectiveness.
Create and assign learning pathways, promoting each individual’s own interests and training requirements.